our services


Privacy Policy

Committed to Protection

UPA Limited ("UPA") is committed to protecting the privacy of all personal information obtained from you during visits to the UPA Site. Our aim is to safeguard the security and privacy of your personal information whilst providing a personalised service that keeps you up-to-date with issues and services that meet your individual preferences and needs. By using the UPA Site you indicate your consent to the collection and use of such information in accordance with the following Privacy Policy.

Personal Information

In order to register for any of our services or any other service featured on our Site,
you will be asked to provide certain relevant personal information that we need to process your application request. In addition to using your information to confirm your identity and maintain your account, we may use the information to provide you with information about other services available from UPA that may interest you and to contact you by e-mail or telephone. Sometimes we may contact you for research purposes relating to our Site.

Personal information collected by UPA may be shared by organisations employed by UPA to provide technical support of the Website. With these exceptions personal information will not be shared with any other companies or organisations.

UPA may share non-personal, anonymous, summary or aggregate user data with certain affiliates and other third parties. Please note that, although UPA aims to protect your personal information against unauthorized disclosure, UPA cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this Privacy Policy.

Personally identifiable information that visitors submit to our sites is used only for the purpose for which it is submitted unless we disclose other uses in this Privacy Policy
or at the time of collection.

Logon Details

Access to the UPA Online Energy System is only permitted via the use of a username
and password that have previously been supplied for an individual's personal use by UPA. To enable this authentication some personal information will be requested by UPA and stored on our Website, for example your name, organisation, address, telephone number and e-mail address.

You may obtain details of the personal information held by UPA about you upon request using the e-mail address given above. If you believe the information to be inaccurate, incomplete or out of date our records can be corrected by sending us an e-mail to the same address.

Website Usage

In addition to the personal information recorded by the application (as described above), we collect:

This information is collected in order that we can identify ways in which the service delivered by this Website can be improved.

Use of Cookies

No persistent cookies are used by this website, i.e. transient cookies are used and held
in memory during a session, but are not written to disk.

Changes to Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some
time in the future we will first seek your consent and will post the policy changes to our Website to notify you of when these changes take affect.

Termination

UPA reserves the right, in its sole discretion, to terminate your access to all or part of
any of our Site, with or without notice.

Security

Personal information may be disclosed in special situations where UPA has reason
to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with UPA's rights, property, users, or anyone else who could be harmed by such activities. Also, UPA may reveal information when we believe in good faith that the law requires it.

UPA maintains appropriate safeguards to ensure the security, integrity and privacy of personally identifiable information submitted to our site, and periodically reviews and updates its security measures in light of current technologies to ensure that UPA systems are secure and protected. Data is held on secure servers in an access controlled secure environment, and is encrypted wherever possible. Our security procedures also provide that we may request proof of identification before we will release personal information to you.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Although UPA strives to protect your personal information, we can not ensure
or warranty the security of any information you may transmit to us or from our online products and services. This is done so at your own risk. Once we do receive your transmission, however, we make our best effort to ensure its security on our systems.

Third Party Links

The Site contains links to other sites provided by third parties. UPA is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by UPA of the content, policies or practices of such third party sites. Once you have left the UPA site via such a link, you should check the applicable privacy policy of the third party site.

Questions/Comments

If you have any questions or comments about this Privacy Policy, please contact UPA Admin at admin@upa-associates.com